Privacy Policy
Holiday Vouchers — a division of Internet Marketing Direct Pty Ltd ABN 84 374 653 342
Last Updated: 20th July 2026
We have reviewed and updated our privacy practices in line with the 2026 reforms to the Privacy Act 1988 (Cth), including the narrowing of the small business exemption.
Holiday Vouchers ("we", "us", "our") is a division of Internet Marketing Direct Pty Ltd, providing holiday voucher promotional products to Australian businesses via https://holidayvouchers.com.au. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
When you purchase, redeem, or enquire about our vouchers, we may collect:
- Identity & Contact Information: Full name, business name, email address, and phone number.
- Voucher & Redemption Data: Voucher identification numbers, certificate allocations, purchase dates, and redemption records.
- Billing & Payment Information: Billing address and transaction history. All payment processing is handled securely by Stripe. We do not store your full card details on our systems.
- Technical & Usage Information: IP address, browser type, device type, and pages visited, collected via cookies and analytics tools when you use our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your voucher purchase or redemption.
- Communicate with you about your order, voucher validity, and redemption process.
- Respond to enquiries and provide customer support.
- Send you information about specials, new offers, or changes to this policy — you can opt out of these at any time.
- Improve our services and website experience.
- Comply with our legal obligations.
We will not use your personal information for unrelated purposes without your consent.
3. How We Store and Protect Your Information
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted data transmission (SSL/TLS) and restricted internal access on a need-to-know basis. Payment information is processed and stored by Stripe in accordance with PCI-DSS standards. We do not store full card numbers on our systems.
4. Who We Share Your Information With
We do not sell your personal information. We may share it with:
- Our Team: Employees and contractors involved in fulfilling your order, on a need-to-know basis.
- Product Fulfilment Partners: Licensed travel coordination and reservation providers, solely to validate and fulfil your voucher.
- Service Providers: Third-party platforms that support our operations, including Stripe (payment processing) and our website hosting providers.
- Legal & Regulatory Authorities: Where required by Australian law, court order, or regulation.
5. Overseas Disclosure
Some of the third-party service providers we use, including Stripe, may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy
Principles.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil your voucher purchase and redemption.
- Comply with our legal and tax obligations (typically 7 years for financial records under Australian law).
- Resolve disputes or enforce our agreements.
When your personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
7. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Make a complaint if you believe we have mishandled your personal information.
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including for analytics and advertising purposes.
When you first visit our website, you will be asked to actively provide your consent before any non-essential cookies (including advertising and analytics cookies) are set. You can accept all cookies, reject non-essential cookies, or manage your preferences in detail at any time using the cookie preference tool available on our website.
Essential cookies required for the website to function correctly do not require consent and cannot be disabled.
You may also manage or clear cookies through your browser settings, however this is in addition to, not instead of, the consent controls provided on our website.
9. Data Breach Response
We maintain a data breach response plan in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will assess the breach and, where required, notify both the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our legal obligations.
10. Complaints
If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us in the first instance using the details in Section 11. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Contact Us
For all privacy-related enquiries or requests:
Holiday Vouchers
A division of Internet Marketing Direct Pty Ltd
ABN: 84 374 653 342
Address: PO Box 808, Paradise Point, QLD 4216
Email: [email protected]
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated date. We encourage you to review this page periodically.