Taxes and fees vary by destination and cover local tourism taxes, bed taxes, and booking processing costs.

There are nightly “booking & service fees” for all resorts, which is a travel industry standard – from AU$35 per room per night.

The “booking & services fees” are a hospitality standard & entail, but are not limited to payment to reservation engines for the booking process (eg: the likes of Expedia & Booking.com), travel agency fees & housekeeping costs.

You are no doubt aware that “booking fees” are commonplace in many industries, whether it be theatre, concerts, airlines, cinemas or hotels.

In this instance, although the room is free, when a reservation engine (like Trivago or Expedia for example) is involved, understandably there’s a booking fee.

Taxes and fees must be paid by the voucher recipient during activation.

These vary depending on the destination and resort but are clearly outlined during the activation process.

While the accommodation (valued between $100 to $300 per night) is complimentary, your customer is responsible for:

• Airfare and airport transfers
• Food and beverages
• Resort fees (common in the travel industry)
• Gratuities and incidental charges
• Upgrades: additional rooms, upgraded rooms, weekends, etc.

Resort fees, if applicable, typically cover amenities like:

• Wi-Fi
• Gym or fitness center access
• Pool towels, chairs, umbrellas
• In-room safes and local calls
• Onsite parking

While our website provides examples of the types of hotels and resorts included, availability changes frequently based on demand and participating partners.
Because of this, we do not promote specific hotel names in advance.

Your customer will be able to view and choose from the available hotels and resorts only after they activate their holiday voucher and enter their desired travel dates.
This ensures access to the most up-to-date inventory at the time of booking.

Yes, there are a couple of important conditions to be aware of.

To redeem the holiday voucher, the guest must reside at least 100 miles (160 kilometers) away from the destination resort they wish to book.

Why? Because this promotion is designed to attract genuine holidaymakers, not locals. 

This promotional program is designed to help both businesses & the participating hotels.

Hotels and resorts are rarely full – in fact, most have a 70% occupancy rate (remember Airbnb has significantly impacted the hotel industry!).

But of course, they’re always open with fixed costs for wages, electricity, air conditioning, cleaning & so forth.

And they nearly always have rooms available.

So we help fill those rooms through promotional incentives like this.

And the resorts then hope to make money from guests dining in their restaurants, ordering room service, drinking in their bars, going on hosted tours, enjoying the day spas and having snacks around the pool.

In other words, the Hotels and Resorts are happy to forego margin on their room, based on the expectation of guests spending money elsewhere on the premises.

The number of holiday vouchers you can give away depends on the Marketing Package you purchase. Each marketing package comes with holiday accommodation vouchers as bonuses.

Once your customer receives the voucher, they have 7 days to activate it by paying the taxes and fees.
After activation, they’ll have 18 months to book and complete their trip.

Why the short window?
Resorts have found that when guests activate quickly, they’re more likely to follow through and take the trip—which keeps the program working well for everyone.

Simply, have your client contact us via email to [email protected] and we will send them a new activation link. They will need to also provide us with the original voucher code.

Most resorts accommodate 2 to 4 guests per room, depending on availability.

However, not all properties cater to families or children, so guests should select accommodations that suit their specific needs.

No, flights are not included.
The voucher covers accommodation only, and the recipient is responsible for all other costs (e.g., flights, transfers, meals, etc.).

No. A minimum of 30 days advance notice is required.
This lead time ensures participating resorts can manage inventory efficiently.

No. Guests are not required to attend any timeshare or sales presentations to use the voucher.

No. Each voucher is valid for one room only.
Hotels limit usage to one voucher per family or known group during the same travel period. Group bookings are not permitted under this promotion.

• To protect the interests of participating resorts, one adult aged 21+ must be part of the traveling party and must provide a valid credit or debit card for check-in and incidentals.
• This also ensures the guest can engage in on-site purchases, which is a key part of the program’s win-win structure.

No. These incentives cannot be sold, bartered, or gifted.
They are exclusively for your use as a business incentive to reward customers.
Violating this condition voids the certificate and breaches our agreements with resort partners.

Your customers can expect to stay at 3–5 star resorts with excellent Tripadvisor ratings (4+ bubbles).
We don’t list exact hotel names in advance, as availability changes daily.
Remember, these are reputable properties with available inventory that would otherwise go unused.

• All activations are final and non-refundable.
• Once a destination is chosen and fees are paid, the customer cannot change the destination.

If they cancel after dates are confirmed or don’t show up, the activation fees are forfeited.

No. Once the voucher is activated and the destination is selected, it cannot be changed.

Each resort operates independently and booking rights are tied to the specific destination selected.

Simply send us an email with your questions to [email protected]

You can view the complete terms and conditionsclick here.